Bank of America Financial Center - St. Petersburg, Florida

Jocelyn Santana

My experiences have been very positive thus far. I just moved to St. Pete from NY and appreciate having a branch walking distance from home. Johanna Watts-Clarke, a Senior Banker, was professional, competent and patient as she helped me resolve some issues relate to my two accounts. I am an Afro-Latina of Dominican descent and from day one, the staff has treated me respectfully, kindly and professionally. I am in the process of transferring all of my banking needs to Bank of America. Happy with the customer service, competence and professionalism.

Charles Elliott

I do not bank personally or commercially with BofA but needed to visit to let's say prove that I do not bank with BofA.

Manager Nick was excellent. Great smile, spoke clearly, listened to understand, then made some calls on his end to clear up any issues all while showing empathy for me having to take time out of my day to fix something I did not do. I left thinking, maybe I will bank with BofA one day.

1- Star Reason
Prior to Nick, the business account rep does not belong in a customer facing position. We had a brief encounter so if others know her norm better than I, perhaps more training will resolve. She was argumentative when I asked to speak in her office so I did not need to air my personal matter in the lobby, cutting me off mid-sentence and accusing me of throwing my stack of papers at her that I actually slid across her desk like we have all seen in the movies a thousand times. Seriously how can someone throw a stack of bank notice papers? She stormed out of her office turning her back to me and kicked me out. I felt UNO reversed Karen'd because she said she was going to get her manager. If me asking not to be interrupted when I'm speaking or if we could go in her office in the beginning because I did not want to air my issue in then lobby is rude, then I guess I'm rude.

After getting kicked out to the lobby and waiting for Nick, I did notice the front greeter and tellers were very friendly to multiple clients with friendly greetings and on a few occasions personable comments as they knew and remembered their clients. This gave me a community bank feel minus the issue above.

My Name

Unfortunately, this is the most unhelpful customer service center I have encountered in my many years with Bank of America.

My husband and I count on this bank's service and access to our money. We are purchasing a home and needed to open Escrow. The computer system to make an appointment was not working. We tried every Bank of America within a 60 mile radius and no appointments open for any day that week.

With escrow, time is vital. We do not want to take the chance of processing this electronically ourselves.

Finally we decided to go into the branch and speak to a banker.
The Banker was not sitting on the floor in their "cubicle". The banker was in the back room, not with an appointment, but doing "something else".

Denitra Howard, was the "greeter" with her iPad and insisted, in the middle of the bank floor, to ask me how much I wanted to wire. It was very uncomfortable and she insisted I tell her out loud. When I did and explained the situation, she went to the back and came out saying, "I'm sorry. You can sit and wait for several hours, but we can not assist you any other way today." There is No Bank of America that can take an appointment.

We left the establishment and took our business to Wells Fargo, where a banker immediately took the time to assist us and "squeeze" us in as it was of a timely matter.

I can not recommend this branch.

Dareal Turbo

I absolutely hate this bank. I went there with a photo ID and a Social Security card To get my debit card temporarily replaced they told me I had to make an appointment to get my card temporary replaced so that whole weekend I had to go without money without a debit card because they simply couldn’t go in the back and grab me one like they did when I made an appointment. So after the appointment I called around to other Bank of America they told me that I didn’t have to make an appointment to come in JUST to get a card just come in. Then on my appointment date I asked them to delete my old number and change it to my new number they put the new number in but didn’t delete the old number so I still can’t get into my mobile banking app so not only are they turning people away who need a card they’re also not doing their job right. Strongly thinking about moving to Suncoast completely.

Scott Revey

When it mattered most, Cynthia, Johanna, Denitra, and Sara all played a hand in doing what was right for the customer.

I hit a snag when trying to wire funds and the online experience had clearly failed me. Thanks to decisive and efficient action by the PEOPLE in this branch, I was able to successfully conduct the necessary business actions.

As for the B of A online portal and phone customer service: ONE STAR. Worst online platform of all my bank relationships.

brando Manuilow

I received a letter that my account was being closed. Contacted BoA. I was instructed to ignore it and consider the mail spam. Today my account is froze. No one will help. Customer service was less than helpful. Never called me back. I’m stranded. Thanks for nothing. I feel like this is part of your model. Intentionally leave customers without access so you can invest it. I’m so disappointed right now.

Worst part. They said maybe in 24 to 48 hours it will be unfrozen. Worst case I’ll get a check in 28 days. Help please.

Joe H

Never fails, always a long wait 20+ min. Rarely is there more than one teller available to assist, which is ridiculous because this is a high traffic location and there's usually an employee standing in the lobby trying to direct people to the ATMs and away from the line for the single teller. Just a thought, but why not put this person behind the desk to assist the single teller and allow people to choose to use the ATMs at their own discretion? Avoid when you can, unfortunately this branch is my closest option.

Glenn Cohen

Nobody answered the phone for 2 hours. Had to call home office to see if they had a notary. finally made an appointment and the branch called and said that they could notarize but not witness!?!?! I have not seen many documents that need a notary and no witnesses. The branch manager stated that they only had three employees. To that I said it sounds like you are understaffed for a downtown location. Then she argued with me that they were appropriately staffed. Yes, argued.